Dust and Bin Cleaning Services Terms of Use

Dust and Bin Cleaning Services Inc., (“DBI”) reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.
By ordering a Dust and Bin service by telephone, SMS, e-mail or its website, the Client agrees to be bound by Dust and Bin Cleaning Services Inc’s terms and conditions.

A. REGULAR HOME , WORKSPACE and RETAIL MAINTENANCE CLEANING SERVICES

  1. An average of 3 to 8 hours per cleaning visit applies; depends on size of the unit and condition of the premises.

  2. DBI provides regular home, workspace and retail cleaning for cleaning services organized on a daily and/or tailored fit basis.

  3. The company uses an average room size when calculating quotations over the phone. Quotes over the phone and website are estimated amount only and should only be used as an indication. DBI will send a final quotation thru email or SMS from an official company phone for client confirmation once all relevant information is captured and indicated.

  4. All quotations given by Dust and Bin Cleaning Services Inc, following a request from the Client shall remain open for acceptance for a period of 30 calendar days from issue date.

  5. The Company reserves the right to amend the initial quotation, should the Client’s original requirements change.

  6. Client agrees to a standard list of tasks as indicated in the job checklist. Any other request not indicated in the checklist shall be considered as “Add-on” and are subject to additional cost.

  7. If additional cleaning tasks or special cleaning requirement are requested, the Client must inform the Company in writing thru email or SMS or follow up call prior to service commencing. If only verbal description of the tasks has been provided on the day of the service, the Company shall not be responsible for the additional tasks not carried out.

  8. Client understands that the price he/she has been quoted does not include anything which is not written in the scope of works of the cleaning service.

  9. Contracts/Agreement for any Home Maintenance and Workplace Cleaning package will automatically roll over to the following month/s if the Client does not cancel 14-days before the current contract expires and will therefore be contracted to Dust and Bin Cleaning Services for another term.


B. MOVING IN OR MOVING OUT CLEANING/SPRING OR DEEP CLEANING / ONE-TIME CLEANING/ POST CONSTRUCTION CLEANING

  1. Minimum of 3 hours and a maximum of 8 hrs per cleaning visit applies; depends on size of the unit and condition of the premises.

  2. Client is advised that a moving in or moving out cleaning, one-time cleaning and spring or deep cleaning may take double the length of the time required for a general cleaning. Post Construction Cleaning, After Party Cleaning or Badly neglected homes may take up to three times longer than a well-maintained home requiring the same service.

  3. DBI uses an average room size when calculating quotations over the phone. Quotes over the phone are estimated amount only and should only be used as an indication. DBI will send a final quotation thru email or SMS from an official company phone for client confirmation once all relevant information is captured and indicated.

  4. All quotations given by Dust and Bin Cleaning Services Inc. following a request by the Client shall remain open for acceptance for a period of 30 calendar days from issue date.

  5. The Company reserves the right to amend the initial quotation, should the Client’s original requirements change.

  6. Client agrees to a standard list of tasks as indicated in the job checklist. Any other request not indicated in the checklist shall be considered as “Add-on” and are subject to additional cost.

  7. If Additional cleaning tasks or special cleaning requirement are requested, the Client must inform by the Company in writing thru email or SMS or follow up call prior to service commencing. If only verbal description of the tasks has been provided on the day of the service, the Company shall not be responsible for the additional tasks not carried out.

  8. Client understands that the price he/she has been quoted does not include anything which is not written in the scope of works of the cleaning service.


C. ADDITIONAL SERVICES

  1. All additional services must be requested at least 24 hours in advance or within reasonable time frame. The bookings Manager will confirm, or issue a quote for any additional services.

  2. On some occasions where it costs us money to provide you an additional service, we may request a deposit, or a proportion of the fees upfront.


D. COMPANY’S OBLIGATIONS

  1. Dust and Bin Cleaning Services Inc. shall provide the services both timely and professionally, using reasonable care and skill.

  2. DBI will be responsible in providing the necessary manpower, materials and equipment to perform its obligations as per agreed service/contract. Any additional services will need to be paid for separately.

  3. DBI will use own equipment to perform the services, however if the client requires the use of his/her equipment, he/she will be responsible to set up, train and assist DBI’s staff with the operation of the equipment. DBI staff are not trained to use other equipment and so we recommend that they do not operate any electrical devices not belonging to the company.

  4. All cleaning equipment will be provided by the company and assures the Client that they are safe and in good working condition. All cleaning solutions and supplies are guaranteed to be non-toxic and eco-friendly. The company will bill the client of any consumable items such as bin liners, toilet papers, paper towels, washing up liquid and hand soap if requested / required.

  5. It is our duty to observe all health and safety rules, regulation, policies and practices at work in accordance with the law, however the client has an equal responsibility.

  6. The company will reasonably report any matters which interferes with, and or its inability to perform the service to the client.

  7. In pursuance to the company’s obligations, we may delegate authority to a third party to provide services to client where it is fitting to do so, or where the company is not able to provide the service. In such an event the company will expressly seek the client’s permission to delegate the service.

  8. To provide a smooth service, the company will as far as practically possibly comply with the client’s policies and practices. Where it is not practical to do so, the client fully agrees to settle the matter on the company’s terms.


E. CLIENT’S OBLIGATIONS

  1. The client shall provide all necessary information required for us to provide the service.

  2. Client to allow DBI staff unrestricted access, including parking for the duration of the service to the property.

  3. To provide basic amenities or access to basic amenities such as clean water, sufficient light, ventilation and electricity without charge at the service address which is necessary for the company to perform the service.

  4. To provide a storage area to safely store equipment including any Vacuum cleaners, buckets, cleaning solutions, etc. at the premises.

  5. To observe all health and safety policies, regulations, and best practices according to law.

  6. It is a condition of this agreement that the client shall be present, or provide a presence during the whole time that the cleaners are doing their job at the premises. This is to ensure that the task is completed with satisfaction and without any accidents or incidents.

  7. If the Client has requested to use other equipment that is complicated to operate, the Client must provide clear and detailed instructions to the Cleaning Staff.

  8. The client is obliged to pay promptly for the service upon completion, and any additional services including the cost of providing said additional services from a third party.

  9. To notify DBI immediately of any changes in circumstances, including changes in working hours, delays, lockouts, change of address, or any other reason which may affect our ability to provide the service.

  10. The client shall be responsible to remove or store away any valuables, out of sight, prior to the start of cleaning. WE SHALL NOT BE RESPONSIBLE FOR YOUR FAILURE TO SECURE YOUR VALUABLES.


F. LIABILITY

The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with:


  1. Late arrival of Company Cleaners at the service address. The Company endeavours to be punctual, however it is not within our control how the public transport system operates. Company Cleaners who arrive late due to transportation factors may entitle the client to re-schedule or to have an adjustment to the time of completion of job.

  2. Third party entering or present at the Client’s premises during the cleaning process.

  3. Dust and Bin is not liable to any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by any cleaning procedures or available methods.

  4. A cleaning job not completed due to the lack of clean water, sufficient lighting, or electricity, or equipment not in full working order.

  5. Services not provided to the client because of dishonoured cheques, no payments, or overdue accounts.

  6. Dust and Bin reserves the right to suspend cleaning services if monthly payments are delayed.

  7. Dust and Bin will not be responsible for triggering any alarm systems. Client should give special instructions for deactivation/activation of any household alarm systems.

  8. We record all incoming and outgoing phone conversations, sms-text messaging and email exchanges for quality control, record keeping and back-referral for any inquiries or investigations.

  9. Windows are cleaned on the inside only and based on minimal height, in the interest of safety. Any provision, or attempt to provide ladder, chairs, buckets, or any item which will be used to elevate or increasing the height or reach of Cleaning partners is strictly prohibited. We disclaim all liability where this condition is breached by the client.

G. COMPANY CLEANERS

  1. We may need to replace your regular cleaner at any time due to illness or any change of circumstances to fulfil our obligations. We will exercise discretion when we allocate cleaners to perform the task and notify you as soon as we reasonably can.

  2. All our staff are fully trained to only use safe and eco-friendly cleaning solutions and top of the line cleaning equipment provided by the Company.

  3. We operate a zero-tolerance policy towards verbal, physical and sexual abuse of staff and customers. This includes intimidation, bullying, harassment, and discrimination in any form. We will prosecute or seek the maximum penalty under the law in the event of such abuse. Additionally, we may make a report to the police, and seek compensation where we see fit. 

H. PAYMENTS

  1. Full Payment is requested upon completion of cleaning service.

  2. Payment can be made in cash, cheque, gateway payment (Paypal) or via internet banking.

  3. Payment can be made by cheque payable to Dust and Bin Cleaning Services when availing our long-term packages. The Client will be responsible for all bank and legal charges resulting from a dishonored cheque.

  4. We also reserve the right to change the accepted method of payment or choose to accept or reject a method of payment or nominate a method of payment to the client where we see it fits. We will write to you confirming these changes if such provisions are affected.


I. CANCELLATION

  1. Client may cancel the scheduled cleaning job up to 24 hours prior to the agreed start time.

  2. Clients agrees to pay an amount of Php500.00 as a cancellation fee in the event of a lock- out caused by our cleaners being turned away; no one home to let them in; or problem with client’s keys. If keys are provided, they must open the lock without any special efforts or skills.

  3. If an initial deposit has been paid to DBI, then Client agrees that the deposited fund may be used to cover the cancellation fee.

  4. The Client fails to provide access to the service premises thus preventing DBI staff from carrying out the work.

  5. The client is responsible for providing access to the premises. Any special arrangements must be agreed by the company prior to the cleaner’s arrival on the premises.

  6. If the Client needs to change a cleaning day/schedule, Dust and Bin Cleaning Services Inc. will do its best to accommodate the requests, however we make no guarantee that a request will be fulfilled, again, a minimum 24-hour notice is required. Please note that DBI cannot guarantee that the same Cleaning Partners will be available on the new cleaning date and at the time the Client requires. Any changes in the cleaning schedule are subject to availability.

  7. There is a Php500.00 late cancellation/lock-out fee for cancelling or rescheduling a visit with less than 24-hour notice for non-contract or one-time cleaning Clients. The same fee applies if the cleaning operatives are unable to gain access to the Client’s home, through no fault of the company.

  8. DBI also will not continue with the job if there is interference in the work from the Client or any other person in the premises.

  9. DBI reserves the right discontinue with the job if on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment.

  10.  DBI will not continue with the job if for example there is no water, insufficient lighting and ventilation or power is not available.

  11. It is a condition of this agreement that termination of any Home and workspace maintenance cleaning service package, require a minimum notice period of 14 days before the scheduled cleaning service.


 J. FORCE MAJEURE 

  1. In the event of any unforeseen events such as typhoons, floods, earthquake, etc. DBI will in so far as practically possible, without causing, or subjecting another to harm, will fulfil its obligations to the client. Where performance of that obligation is not at all possible, the company will provide at no extra cost an alternate booking date within the next 7 days.

  2. The Client agrees that the agreement shall continue to exist in full performance even in the occurrence of such events.

  3. In the event that the company is unable to perform its obligations to the client, the contract will cease, and the company will issue a refund of any services paid for which the company was unable to provide.

  4. The contract will cease in the event of war, or any government sanctions

J. GUARANTEED CLIENT SATISFACTION

  1. Dust and Bin Cleaning Services Inc. has built its business and reputation by providing its Clients with the best possible cleaning service available. For this reason, DBI offers you a guarantee.

  2. If the Client is not satisfied with the cleaning standard of certain areas after the cleaning, and a complaint has been placed in the stated 24-hour time frame after the job has been completed, DBI’s cleaners will come back to the Client’s premises and re-do those affected areas free of charge to Client’s satisfaction. Therefore, the Client must allow the cleaners to return and Client MUST be at present during the re-clean visit.

  3. Dust and Bin Cleaning Services Inc. reserves the right to return a cleaner for re-cleaning not more than once.

  4. Client understands that he/she is not entitled to any refunds.


K. COMPLAINTS AND CLAIMS

  1. Client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from service date. Failure to do so will Not entitle the customer to refunds or re-cleaning and recovery claims.

  2. Dust and Bin Cleaning Services Inc. requires the presence of the Client or his/hers representative in the beginning and at the end of the cleaning session so an inspection can be carried out and if any corrections are needed, it should be made on the same day. If a Client is not completely satisfied with the cleaning services, DBI will re-clean any areas and item/s before the completion of the service on the same day.

  3. DBI may take up to 5 working days to respond to a complaint.

  4. DBI will not accept a complaint filed more than 24-hour after the cleaning session.

  5. Complaints are accepted in writing (letter and/or email). Complaints must be reported on completion or within 24-hour of completion.

  6. All fragile and highly breakable items must be secured or removed before cleaning starts. Items excluded from liability are: cash, jewelry, items of sentimental value, art and antiques.

  7. Key replacement/locksmith fees are paid only if keys are lost by DBI staff.

  8. Client should appreciate that carpets often will not have a consistent appearance after cleaning due to differences in wear and tear. Sunlight will sometimes cause fading in areas of the carpet and cleaning cannot rectify that. Stains are not always visible before dirt is removed and it may not be possible to remove those stains completely. Dust and Bin Cleaning Services Inc. will use its best efforts provide a good result but Clients are asked to be aware of these limitations which are common to all cleaning operations.

  9. In case of damage, DBI will try to repair the item/s, if it is agreed that DBI staff caused the damage. If the item/s cannot be repaired, DBI will rectify the problem through its insurance company by giving credit to the Client with the item/s agreed value if it is proven to be our personnel’s fault.

  10. Dust and Bin Cleaning Services Inc. reserves the right not to be responsible for: delay for a cleaning visit due to unavoidable traffic congestion, job not completed due to lack of water or power and third party entering or present at Client’s premises thereby obstructing the cleaning process.

  11. No refunds will be awarded on services which has commenced, or completed.

  12. A refund will only be issued on successful cancellation of a cleaning visit, made not less than 24 hours prior to the start of the cleaning session. The refund is subject to the Company receiving cleared funds from the Client before cancellation. All cancellations are subject to a 10% administration fee, 24 hrs or less prior to the cleaning date. Cancellations made less than 24 hrs attracts a forfeiture of 50%, and 100% if less than 8hrs.

  13. A full refund will be issued if a cleaner does not attend a cleaning visit, and payment for which has already been collected by the Company.

L. INSURANCE

  1. Insurance cover does not include anything that may break down or stop working at any time such as: dishwasher, washing machine, oven, cookers, extractor fans, fridge, freezer, etc, any other items, instability of which the Client is already much aware of for such us bathroom appliances or any fixtures. The Client is obliged to inform the Company or the cleaner about appliances that are poorly fixed or not in full working condition.
  2. Dust and Bin Cleaning Services Inc. has a third party Public and Employer's liability insurance. The policy will cover any accidental damages caused by our cleaner working on behalf of Dust and Bin, reported within 24 hours of service date.


M. CLIENT AND COMPANY DATA CONFIDENTIALITY

  1. We operate a data protection policy, and we do not share Client’s information with anyone, including third parties. However, if a warrant or a court order is issued in pursuance with fraud, or other illegal activities we will make such information available to law enforcement officers.

  2. DBI reserves the right to refuse to share any of the confidential company documents. However, if a warrant or a court order is issued, we will abide and make such information available to law enforcement officers.


N. SUPPLEMENTARY TERMS

  1. Amount of cleaning time required is estimated based on the average home of similar size. Estimates are an indication only and are not guaranteed, the actual time will depend on other factors during cleaning; we tend to allow some flexibility with time to make sure our staff do not miss anything. Please note that a one-time cleaning may take longer to complete due to longer intervals between cleaning sessions and number & type of cleaning tasks required. This may vary when compared to the regular maintenance cleaning of the same property.

  2. Post Construction Cleaning, After Party Cleaning or badly neglected homes may take up to three times longer than a well-maintained home requiring general cleaning. Therefore, the Company recommends extended and deep cleaning services to which cleaning hours and number of cleaners will vary depending on the final cleaning assessment.

  3. On grounds of health and safety, the company shall not be required, as part of its contract, to clean vomit, blood, excretion or any other body spillages.

  4. The cleaners are not allowed to hand wash any items of clothing belonging to the Client.

  5. All fragile and highly breakable items must be secured or removed by client. We will not be responsible for any damage where the items are clearly at risk.


The Company reserves the right to make changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions, or alternatively you can request

 

0929 813 8152 / 3224 2000

Level 10-01 One Global Place, 25th St and 5th Ave. BGC, Taguig City

©2020 by Dust and Bin Cleaning Services Inc.